Return & Refund Policy


Return

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

7 DAY RETURN POLICY: ACCEPTABLE REASONS FOR RETURNS:

  • You can return your product within 7 days of delivery if the product is Damaged, Leaking, Tampered, Broken Product or Package
  • Wrong Product Delivered
  • Product Post Expiration Date
  • Incomplete Order / Missing Products

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    UNACCEPTABLE REASON FOR RETURN:

  • Opened / Used / Altered products.
  • Original Packaging (cartons, labels, etc.) Missing.
  • The product being returned for any other reason apart from manufacturing defect
  • Issues such as stomach upset, headache, flavour appeal, flavour difference from one brand to other etc. would not be applicable for return. Please consult with your doctor before buying the product.

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    IN AN ACCEPTABLE REASON FOR RETURN:

     

  • You will need to notify us within 7 days of receiving your product. Kindly ensure to email us images as proof at wecare@orgacia.com
  • We will investigate and review your return request within 24 working hours.
  • If based on our examination, the product is beyond use and in damaged condition, then we will request you to discard the product. In this case, we will extend you a replacement accordingly.
  • In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
  • After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly.
  • Please note that replacement will depend upon stock availability.

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    Refunds

    REFUNDS WILL NOT BE ISSUED IF:

  • The product returned by you is noticeably damaged and/or tampered with by you.
  • The shipping address you entered while placing an order is incorrect.
  • You have consumed part of the product and then decided to return it.
  • If you do not comply with the returns policy stated above.

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    REFUNDS MAY BE ISSUED UNDER THE FOLLOWING CIRCUMSTANCES:

  • The product ordered by you is not in stock with us.*
  • The shipping address is not serviceable by us.*
  • If you comply with the returns policy stated above
  • The product returned by you is found to be in good condition and is not tampered with.
  • You have paid twice for a single order from the same email address.